Shipping policy
At Holdup Hairs, we are committed to delivering your orders safely and on time. Please review our shipping policy below.
Order Processing
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All orders are processed within 1–2 business days after confirmation.
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Orders placed on Sundays or public holidays will be processed on the next working day.
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During sale periods or high-demand seasons, processing times may be slightly extended.
Once your order has been dispatched, you will receive a confirmation notification.
Delivery Time
Estimated delivery time:
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Major Cities: 2–4 business days
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Other Areas: 3–6 business days
Please note that delivery timelines are estimates and may vary depending on courier operations and location.
Shipping Charges
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Shipping charges (if applicable) will be calculated at checkout.
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Any promotional free shipping offers will be clearly mentioned on the website.
Shipping fees are non-refundable once the order has been dispatched.
Address Accuracy
Customers are responsible for providing complete and accurate shipping details at checkout.
Holdup Hairs is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
If an order is returned due to incorrect address details, additional shipping charges may apply for re-dispatch.
Order Tracking
Once your order is shipped, tracking details (if available) will be shared via email or SMS.
For assistance with tracking, please contact us at:
Delivery Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
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Courier service disruptions
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Weather conditions
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Public holidays
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Circumstances beyond our control
Holdup Hairs is not liable for delays caused by third-party courier services.