Refund policy

Return & Refund Policy – Holdup Hairs

At Holdup Hairs, we are committed to delivering premium-quality hair accessories crafted with care and attention to detail. Each item is carefully inspected before dispatch to ensure it meets our quality standards.

To maintain product integrity and fairness for all customers, please review our Return & Refund Policy below.

Return Eligibility

We accept returns only if the following conditions are met:

  • The item must be unused, unworn, and unaltered

  • The product must be in its original condition

  • Original packaging, tags, and labels must be intact

  • Proof of purchase (order confirmation or receipt) is required

Any item that shows signs of wear, damage, or misuse will not qualify for return.

Holdup Hairs reserves the right to reject any return request that does not meet these criteria.

Return Window

Return requests must be initiated within 14 days of delivery.

Requests made after this period will not be accepted.

Return Approval Process

To request a return, please contact us at:

📩 holduphairs@gmail.com

Include your:

  • Order number

  • Reason for return

  • Clear photos (if applicable)

Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions for the return process.

Inspection & Quality Verification

All returned items undergo a strict inspection process.

If the item does not meet our return eligibility standards, it will be sent back to the customer at their expense, and no refund will be issued.

Non-Returnable Items

The following items are not eligible for return:

  • Worn or used hair accessories

  • Items without original packaging or tags

  • Sale or discounted products

  • Products damaged due to customer handling

For hygiene reasons, once a hair accessory has been worn, it cannot be returned.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photo or video evidence

Once verified, we will arrange an appropriate resolution, which may include a replacement or refund.

Refund Process

If your return is approved:

  • Refunds will be processed to the original payment method

  • Please allow 7–10 business days for processing

  • Banking institutions may require additional time to reflect the refund

Shipping charges are non-refundable unless the error occurred on our end.